Effective date: April 25, 2024
"LemonChat" is a communication tool application that provides sending and receiving messages.
To explain how "LemonChat" will collect, use and store your personal information, we ("LemonChat" operator) will explain relevant matters to you through this privacy policy, the key points of which are as follows:
i. We will explain the types of your personal information we collect and its corresponding uses one by one so that you can understand the specific categories of personal information we collect for a specific function, the reasons for use and the methods of collection.
ii. When you use some functions, we will collect some of your sensitive information after obtaining your consent, unless it is necessary to collect it in accordance with relevant laws and regulations. Refusal to provide this information will only make you unable to use the relevant specific functions, but it will not Other functions that affect your normal use of "LemonChat".
iii. Currently, "LemonChat" will not actively share or transfer your personal information to third parties. If there is any other situation of sharing or transferring your personal information, we will obtain your express consent.
iv. Currently, "LemonChat" will not actively obtain your personal information from third parties. If we need to obtain your personal information indirectly from a third party for business development in the future, we will make it clear to you the source, type and scope of use of your personal information before obtaining it. If "LemonChat" needs to carry out personal information processing activities to carry out business beyond your Within the scope of authorization and consent when providing personal information to third parties, we will obtain your express consent before processing your personal information; in addition, we will also strictly abide by relevant laws and regulations and require third parties to Ensure the legality of the information provided.
v. We will strive to take reasonable and legal security measures to protect your personal information. In particular, we will use common industry methods and use our best commercial efforts to protect the security of your personal sensitive information.
If you do not agree to this privacy policy and start using it, we will only collect the information necessary to maintain the basic functions of "LemonChat". This will prevent us from providing you with complete products and services, but we will also take appropriate measures to protect your information.
We attach great importance to the protection of users' personal information and will treat this information with diligence and prudence. We hope to use this Privacy Policy to introduce to you how we handle your personal information, so we recommend that you read all the terms of this Privacy Policy carefully and completely. Among them, the content related to your information and rights will be highlighted in bold to remind you to pay attention. Please read it carefully. Please read the corresponding chapters according to the following index:
1. How we collect and use your personal information
2. Use of cookies and similar technologies
3. How we store and protect your personal information
4. How we share, transfer and publicly disclose your personal information
5. Your rights
6. How we handle minors’ personal information
7. How to update this privacy policy
8. How to contact us
1. How we collect your personal information
When you use the "LemonChat" service, we will collect information that you actively provide when using the service or that is generated due to the use of the service as follows. We collect this information for:
(1) Ensure the basic normal operation of the product.
(2) Provide you with various functions and services.
(3) Optimize and improve products and services.
(4) Ensure user safety.
(5) Comply with laws, regulations and national standards.
(1) Personal information we actively collect and use
(1) Ensure the normal operation of "LemonChat" software and related services
When you use "LemonChat" and related services, in order to ensure the normal operation of the software and services, we will collect your device information, including but not limited to hardware model, software list, device MAC address, operating system type and version, and unique device Identification code (such as IMEI/MEID/android ID/SN/OPENUDID/GUID, SIM card IMSI information and other information describing the basic situation of personal commonly used devices), IP address, software version number, network access method and type, operation log and other information. Please understand that this information is the basic information we must collect to provide services and ensure the normal operation of our products.
(2) Information you upload or provide when using the service
When you use the storage content and feedback services of "LemonChat", we will collect various information based on the actual situation, such as the information about your stored files and the email address information you filled in when giving feedback. We will use this information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.
For information about the permissions applied for and used by LemonChat, please refer to the "Permission Application and Usage Instructions" in the attachment at the end of this article.
(3) Ensure the safety of products, services and users
To help us better understand the operation of LemonChat and related services, so as to ensure the security of operation and provision of services, we will record network log information, as well as the frequency of use of the software and related services, crash data, overall installation, usage, performance data and other information.
(II) Handling of changes in the purpose of collecting and using personal information
Please understand that as our business develops, there may be adjustments and changes to the functions and services provided by "LemonChat". In principle, when new functions or services are related to old functions and other scenarios, the personal information collected and used will be directly or reasonably related to the original processing purpose. In situations that are not directly or reasonably related to the original purpose, we will notify you again and obtain your consent when we collect and use your personal information.
(3) Personal information exempted from obtaining consent for collection and use in accordance with the law
Please understand that in the following circumstances, in accordance with laws, regulations and/or relevant national standards, we do not need to obtain your authorization to collect and use your personal information:
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, and major public interests;
(3) Directly related to criminal investigation, prosecution, trial and judgment execution;
(4) To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
(5) Your personal information collected is disclosed to the public by yourself;
(6) Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
(7) Necessary to sign and perform a contract according to your requirements;
(8) Necessary to maintain the safe and stable operation of software and related services, such as discovering and handling faults in software and related services;
(9) Other situations stipulated by laws and regulations.
Special note: if the information cannot identify you individually or in combination with other information, it does not belong to your personal information in the legal sense; when your information can identify you individually or in combination with other information or we will not be able to When data associated with any specific personal information is combined with other personal information of yours, such information will be treated and protected as your personal information during the period of combined use and in accordance with this Privacy Policy.
2. Use of cookies and similar technologies
Cookies and similar technologies are commonly used on the Internet. When you use "LemonChat" and related services, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect and store information when you access and use this product. We will set cookies or anonymous identifiers for authentication and security to ensure the safety and efficient operation of products and services, helping us improve service efficiency and response speed.
3. How we store and protect your personal information
(1) How we store your personal information
(1) Where information is stored
We will store the collected user personal information in China or the country/region where the user is located in accordance with laws and regulations.
We currently do not transfer or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose of the information transfer, recipients, security assurance measures and security risks, and obtain your consent.
(2) Period of information storage
Generally speaking, we only retain your personal information for the time necessary to achieve the purpose, such as the email address you filled in when giving feedback.
If you are using a trial version of the service, we may delete your account data if you do not log in to "LemonChat" for more than 180 days.
When our products or services cease operations, we will notify you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period.
(2) How we protect your personal information
1. We attach great importance to the security of your personal information and will strive to take reasonable security measures (including technical and management aspects) to protect your personal information and prevent the personal information you provide from being used improperly or without authorization. Access, public disclosure, use, modification, damage, loss or disclosure.
2. Our leading technical protection measures. The technical means we use include but are not limited to firewalls, encryption, de-identification or anonymization, access control measures, etc. In addition, we will continue to enhance the security capabilities of the software installed on your device. For example, we will complete most of the information encryption work locally on your device to consolidate secure transmission; we will understand the application information and running process information installed on your device to prevent viruses, Trojans and other malicious programs; for user accounts, Log information such as operation time, operation type, network source address and destination address, network source port, client hardware characteristics, etc., as well as retention measures for user-released information records.
The above information is transmitted in cipher text. Ensure data security and stability.
3. The Internet is not an absolutely safe environment. When you use our services, you may disclose your personal information, such as your location, contact information or address, to third parties. Please properly protect your personal information and only provide it to others when necessary.
4. Please note that the information you voluntarily share or even publicly share when using our services may involve your or others' personal information or even personal sensitive information. Please consider more carefully whether to share or even publicly share relevant information when using our services.
5. We will establish a dedicated security department, security management system, and data security process to protect the security of your personal information. We adopt a strict data use and access system to ensure that only authorized personnel can access your personal information, and conduct security audits of data and technology in a timely manner.
6. Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. We will try our best to ensure the security of the personal information you provide to us. Please be aware and understand that the system and communication network you use to access our services may have problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information.
7. We will formulate an emergency response plan and immediately activate the emergency plan when a user information security incident occurs, and strive to prevent the impact and consequences of such security incidents from expanding. Once a user information security incident (leakage, loss, etc.) unfortunately occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can independently Suggestions on preventing and reducing risks, remedial measures for you, etc. We will promptly notify you of event-related information through push notifications, emails, letters, text messages, etc. When it is difficult to inform you one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.
8. We would like to remind you that the personal information protection measures provided in this privacy policy only apply to the "LemonChat" software and related services. Once you leave "LemonChat" and related services, browse or use other websites, services and content resources, we have no ability and obligation to protect any personal information you submit in software and websites other than "LemonChat" software and related services, regardless of Whether your login, browsing or use of the above software or website is based on links or guidance from "LemonChat".
4. How we share, transfer and publicly disclose your personal information
(1) Sharing
We will not share your personal information with any other company, organization or individual, except in the following circumstances:
(1) Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
(2) We may share your personal information externally in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.
(3) Sharing with our affiliates: Your personal information may be shared with our affiliates. We will only share necessary personal information as permitted by law and subject to the purposes stated in this Privacy Policy. If affiliated companies want to change the purpose of processing personal information, they will ask for your authorization and consent again.
(4) Sharing with authorized partners: Only to achieve the purposes stated in this privacy policy, some of our services will be provided by authorized partners. We may share some of your personal information with our partners to the extent permitted by law to provide better customer service and user experience. For example: i. our accountants, auditors, lawyers or similar advisers when we ask them to provide professional advice; and ii. investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction, and When it's relevant to us. In such cases, these companies must comply with our data privacy and security requirements. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and we will only share the personal information necessary to provide services.
(5) We will carefully evaluate the purpose of third parties using shared information, conduct a comprehensive assessment of the security capabilities of these partners, and require them to comply with legal cooperation agreements. We will conduct strict security monitoring on the software tool development kit (SDK) and application program interface (API) used by partners to obtain information to protect data security.
For information about third-party SDKs such as our access partners, please see the "Access to Third-Party SDK Directory" in the attachment at the end of this article.
(2) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
(1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
(2) When a merger, acquisition or bankruptcy liquidation is involved, if the transfer of personal information is involved, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to continue to be bound by this privacy policy. The organization will ask you for authorization again.
(3) Public disclosure
We will only publicly disclose your personal information under the following circumstances:
(1) After obtaining your explicit consent;
(2) Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation, or when required by competent government authorities.
(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information. In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require prior authorization and consent from you:
(1) Related to national security and national defense security;
(2) Related to public safety, public health, and major public interests;
(3) Relevant to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;
(4) To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
(5) Personal information that you disclose to the public on your own;
(6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
Please be aware that, in accordance with applicable laws and regulations, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot recover, the sharing, transfer, disclosure of such processed data Disclosures are made without further notice to you and without your consent.
5. Your rights
In accordance with common international practices and practices, we guarantee that you can exercise the following rights with respect to your personal information:
(1) Withdrawal of authorization and consent
You can change your authorization consent for "LemonChat" at any time in the system settings. When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
(2) Delete
You can delete your file information and other data in LemonChat.
(3) Access privacy policy
You can view the entire content of this privacy policy by going to "My" - "About" - "Privacy Policy" within the app.
(4) Stop operating and inform you of your rights
If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and delete or anonymize the personal information we hold.
6. How we process personal information of minors
We attach great importance to the protection of minors’ personal information. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the written consent of your parents or legal guardian in advance before using the "LemonChat" service.
We protect minors’ personal information in accordance with relevant national laws and regulations and will only collect, use, share or disclose minors’ personal information as permitted by law, with explicit consent from parents or other guardians, or as necessary to protect minors. Information; if we discover that we have collected personal information from a minor without first obtaining verifiable parental consent, we will seek to delete the relevant information as quickly as possible.
7. How to update this privacy policy
We may revise this privacy policy from time to time. When the terms of this Privacy Policy change, we will display the changed Privacy Policy to you in the form of push notifications and pop-up windows when you log in and when the version is updated. Please note that only after you click the consent button in the pop-up window, we will collect, use and store your personal information in accordance with the updated privacy policy.
8. How to contact us
If you have any questions, comments or suggestions about this Privacy Policy or matters related to your personal information, please contact us through the contact information written in the application.
We will review the issue as soon as possible and respond within fifteen working days after verifying your user identity.
The copyright of this agreement belongs to the operator of "LemonChat", and we reserve the right to interpret and modify it.
This agreement is a supplementary agreement to the "LemonChat User Agreement" and is an integral part of it, forming a unified whole with it. If there is any conflict between this agreement and the aforementioned agreement, this agreement shall prevail.
This privacy policy version is updated on March 17, 2022.
Attachment 1 "<LemonChat> Permission Application and Usage Instructions"
1. In order to ensure the safe and stable operation of "LemonChat", we will apply for or use the relevant permissions of the operating system based on actual business scenarios;
2. In order to protect your right to know, we use the following list to display the relevant operating system permissions that the product may apply for and use. You can manage the relevant permissions according to actual needs;
3. According to product upgrades, the types and purposes of application and use permissions will change based on product functions. We will adjust the list in a timely manner based on these changes to ensure that you are informed of the application and use of permissions in a timely manner;
4. Please be aware that for the functional and security needs of our business and products, we will consider using third-party SDKs based on actual business scenarios. These third parties will also apply for or use relevant operating system permissions;
5. During the use of the product, if you use H5 interfaces or applets developed by third parties, the plug-ins or applets developed by these third parties will apply for or use relevant operating system permissions based on actual business function needs.
iOS operating system application permission list
1. 【Photo Library Usage Description】
Permission function description: Read the contents of the album
Usage scenarios and purposes: Used to help you upload the required content in your local photo album to the application
Consequences of refusing to provide: unable to upload and use the send photo function
2. 【Camera Usage Description】
Permission function description: Use the function of taking photos or videos
Usage scenarios and purposes: used to take photos or videos, store photos or videos, edit photos or videos
Consequences of refusing to provide: unable to take photos or videos normally
3. 【Media Library Usage Description】
Permission function description: Read media library function
Usage scenarios and purposes: Used to help you upload required local files to the application
Consequences of refusing to provide: Unable to upload and use the file sending function
Appendix 2: "Access to Third-Party SDK Catalog"
Not yet connected to third-party SDK